I really do appreciate all the help that you give Frost Insurance and our clients in a time of need.

Thank you very much for the kind words and the offer. I really do appreciate it. You do not have to do anything special for us. I really do appreciate all the help that you give Frost Insurance and our clients in a time of need.

I would like to share to share the phone call that I received from Nicki Cochran about a week ago. The claim was a very complicated claim because of many circumstances but in the end Cincinnati Insurance Company did some great things to move along with this claim. Not only did the Cochran's have major damage to the house that they early love, but had the weight of personal family issues that went along with this claim. Nicki and I had some very difficult conversations in the beginning of this claim. A few weeks ago Nicki called me and when I answered the phone she quickly said to me "Chris, George and I just want to thank you very much for insuring us with Cincinnati Insurance Company and for getting us lined up with Cousino Harris." I was not expecting to hear this from her. She shared with me that Cousino Harris had a cookout for her family one day at noon that they really enjoyed. Then she shared with me the story that she was talking to one of the employees of Cousino Harris that George and her really missed their coffee maker that George and herself made coffee every morning and starter their day. This employees got word back to your office and a few days later a Cousino Harris employee showed up at the Cochran's door with the coffee maker. Your staff made a special effort to find the coffee maker and clean it up and personally deliver it to the Cochran's. Tom, this is what separates your company from the rest! Actions speak louder than words and this is why I refer Cousino Harris to my clients.

Thank you for all you have done on this claim. Please share this story with your entire staff.


Chris Peper
Frost Insurance Agency Inc.

Cousino Harris is a Proud Participant in Extreme Makeover: Home Edition

DKI Member Company, Cousino Harris Disaster Kleenup, headquartered in Perrysburg, Ohio is a proud participant in the popular ABC Series, Extreme Makeover: Home Edition, surprising the Rhodes Family of Columbus, Ohio with the home of their dreams.

The tight-knit, hard-working, loving, joyous Rhodes family has lived in their neighborhood for over 5 generations – and they have always put family first. Their bond is unbreakable -- so when Grandpa James and Grandma Jackie’s (also known as the neighborhood’s beloved “Big Momma”) adult daughter Makia was diagnosed with a potentially deadly brain tumor making her unable to work and needing daily care, they did not hesitate to take Makia and her kids into their 941 square foot home.

Now there are 7 people living in this small dilapidated home and although Makia has made progress, she’s still experiencing mental delays and difficulties – so she relies on her parents’ support on a daily basis.

Despite the incredibly cramped quarters and almost uninhabitable living conditions, the Rhodes family still manages to exude joy, laughter and love. They’re an inspiring example of family devotion and sacrifice.

The Extreme Makeover: Home Edition design team had just seven days to build a home that’s larger, safe and whose beauty reflects that of the family living within it. The Rhodes family was whisked away on a dream vacation to the Hilton San Diego Resort & Spa, while Extreme Makeover: Home Edition team leader

Ty Pennington, designers Michael Maloney, Sabrina Soto, Tracy Hutson and local builders P&D Builders,LTD., Cousino Harris Disaster Kleenup, as well as community volunteers, built the structure.

Cousino Harris Disaster Kleenup assisted by providing drying services, including dehumidification and round-the-clock monitoring and labor, to expedite the drying of the drywall, primer, and paint in the interior and exterior of the home. The project was completed the week of August 7, 2011 and will air this Friday, December 16, 2011 at 8pm ET on ABC.

Cousino Harris Disaster Kleenup has provided insurance restoration in the Ohio marketplace since 1970, and has been a DKI Member since 1996. DKI is the exclusive dry down vendor for ABC’s Extreme Makeover: Home Edition. Founded in 1974, DKI assists insurance carriers, commercial and residential clients with restoring properties damaged by fire, water, wind and mold.

The Emmy award winning reality program Extreme Makeover: Home Edition, is now in its 9th season.

Photos From The Episode

The Rhodes' episode aired on December 16, 2011.  You can watch the episode here.

For more information about DKI's involvement with Extreme Makeover: Home Edition click here.

DKI Member Company
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