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I really do appreciate all the help that you give Frost Insurance and our clients in a time of need.

Thank you very much for the kind words and the offer. I really do appreciate it. You do not have to do anything special for us. I really do appreciate all the help that you give Frost Insurance and our clients in a time of need.

I would like to share to share the phone call that I received from Nicki Cochran about a week ago. The claim was a very complicated claim because of many circumstances but in the end Cincinnati Insurance Company did some great things to move along with this claim. Not only did the Cochran's have major damage to the house that they early love, but had the weight of personal family issues that went along with this claim. Nicki and I had some very difficult conversations in the beginning of this claim. A few weeks ago Nicki called me and when I answered the phone she quickly said to me "Chris, George and I just want to thank you very much for insuring us with Cincinnati Insurance Company and for getting us lined up with Cousino Harris." I was not expecting to hear this from her. She shared with me that Cousino Harris had a cookout for her family one day at noon that they really enjoyed. Then she shared with me the story that she was talking to one of the employees of Cousino Harris that George and her really missed their coffee maker that George and herself made coffee every morning and starter their day. This employees got word back to your office and a few days later a Cousino Harris employee showed up at the Cochran's door with the coffee maker. Your staff made a special effort to find the coffee maker and clean it up and personally deliver it to the Cochran's. Tom, this is what separates your company from the rest! Actions speak louder than words and this is why I refer Cousino Harris to my clients.

Thank you for all you have done on this claim. Please share this story with your entire staff.

Sincerely,

Chris Peper
Frost Insurance Agency Inc.

Cleaning & Deodorization

Cleaning is an essential element of the restoration process, and in many cases is needed before reconstruction can begin. Cousino will work to disinfect and restore the affected area quickly and effectively. Our cleaning services include structural cleaning, smoke and odor removal, duct and carpet cleaning, trauma scene cleanup, and anti-microbial treatment.

Our cleaning experience also extends to your personal belongings. We inspect and inventory your belongings so that each of your damaged belongings is accounted for and receives the cleaning it needs. Using our Esporta Wash System, we can even clean and restore items that were previously though irreparable due to heavy smoke or water damage.

Structural Cleaning
When your home or office’s air ducts become clogged with dust, smoke, odor and bacteria, they become a dangerous conduit for airborne particulates. Your structure’s furnishings, fixtures and equipment can become damaged, as can anyone breathing in this contaminated air. Regular cleaning of your air ducts enables their optimal performance year-round, keeping your family, friends and employees healthy.

Cleaning is often the first essential element of the restoration process. When faced with any disaster, whether smoke, fire or water damage related, in many cases, cleaning is needed before the reconstruction project can begin.

Contents
Whether cleaned on-site or packed-out and cleaned later in a controlled environment, skilled Cousino Harris technicians are able to clean, sanitize and deodorize most household contents that appear at first to be unrecoverable. Through the use of the latest in cleaning technology, precious keepsakes may be kept rather than lost forever.

Trained professionals keep record of contents using the latest inventory software systems, while documenting any damage for future evaluation. Once items are packed-out and moved to secure facilities for storage and restoration, customers can be confident that Cousino Harris will protect their personal property until it's time for it to be returned.
Contents services include pack out and moving services, cleaning and decontaminating of contents, fine art and antique restoration, oriental rug cleaning and repair, inventory of salvageable and non-salvageable contents.

Cousino Harris works with clients to bring contents within damaged properties back to pre-loss condition quickly while minimizing liability for all involved parties. With just one call you will have the industry's most knowledgeable contents restoration providers at your service.

 
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