Thank you very much for the kind words and the offer. I really do appreciate it. You do not have to do anything special for us. I really do appreciate all the help that you give Frost Insurance and our clients in a time of need.

I would like to share to share the phone call that I received from Nicki Cochran about a week ago. The claim was a very complicated claim because of many circumstances but in the end Cincinnati Insurance Company did some great things to move along with this claim. Not only did the Cochran's have major damage to the house that they early love, but had the weight of personal family issues that went along with this claim. Nicki and I had some very difficult conversations in the beginning of this claim. A few weeks ago Nicki called me and when I answered the phone she quickly said to me "Chris, George and I just want to thank you very much for insuring us with Cincinnati Insurance Company and for getting us lined up with Cousino Harris." I was not expecting to hear this from her. She shared with me that Cousino Harris had a cookout for her family one day at noon that they really enjoyed. Then she shared with me the story that she was talking to one of the employees of Cousino Harris that George and her really missed their coffee maker that George and herself made coffee every morning and starter their day. This employees got word back to your office and a few days later a Cousino Harris employee showed up at the Cochran's door with the coffee maker. Your staff made a special effort to find the coffee maker and clean it up and personally deliver it to the Cochran's. Tom, this is what separates your company from the rest! Actions speak louder than words and this is why I refer Cousino Harris to my clients.

Thank you for all you have done on this claim. Please share this story with your entire staff.

Sincerely,

Chris Peper
Frost Insurance Agency Inc.

When it comes to disasters, water damage is one of the most common and familiar to homeowners. Nevertheless, water damage can also be one of the most devastating of disasters if left untreated. However, if acted upon immediately, you can save hundreds in repair costs.

With a single call, Cousino Harris can begin the process of restoring your home to a pristine condition. Not only will we remove the water, but we will also dry and dehumidify the affected area to remove all traces of water. We will treat, deodorize, and disinfect the area to stop the growth of mold and mildew.

Water Damage
Pipes broken? Basement flooded? Sprinkler system, sump pump or washer broken? When water threatens your home or office, call us to repair the damage. After removing the water, we will begin drying and dehumidifying procedures, treating and deodorizing the affected area to prevent mold and mildew growth, and minimizing water damage to your structure’s contents and facilities, regardless of the size of your property.