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Villa Rose
 
 
LaScola
 
 
Arendt
 
 
Rediger
 
 
Concklin
 
 
Cochran
 
 
I really do appreciate all the help that you give Frost Insurance and our clients in a time of need.

Thank you very much for the kind words and the offer. I really do appreciate it. You do not have to do anything special for us. I really do appreciate all the help that you give Frost Insurance and our clients in a time of need.

I would like to share to share the phone call that I received from Nicki Cochran about a week ago. The claim was a very complicated claim because of many circumstances but in the end Cincinnati Insurance Company did some great things to move along with this claim. Not only did the Cochran's have major damage to the house that they early love, but had the weight of personal family issues that went along with this claim. Nicki and I had some very difficult conversations in the beginning of this claim. A few weeks ago Nicki called me and when I answered the phone she quickly said to me "Chris, George and I just want to thank you very much for insuring us with Cincinnati Insurance Company and for getting us lined up with Cousino Harris." I was not expecting to hear this from her. She shared with me that Cousino Harris had a cookout for her family one day at noon that they really enjoyed. Then she shared with me the story that she was talking to one of the employees of Cousino Harris that George and her really missed their coffee maker that George and herself made coffee every morning and starter their day. This employees got word back to your office and a few days later a Cousino Harris employee showed up at the Cochran's door with the coffee maker. Your staff made a special effort to find the coffee maker and clean it up and personally deliver it to the Cochran's. Tom, this is what separates your company from the rest! Actions speak louder than words and this is why I refer Cousino Harris to my clients.

Thank you for all you have done on this claim. Please share this story with your entire staff.

Sincerely,

Chris Peper
Frost Insurance Agency Inc.

 
Cousino Harris Disaster Kleenup: Ready for Disaster

The team at Cousino Harris Disaster Kleenup (CHD) understands that there’s never a minute to waste once disaster strikes; the company has built itself on a strong foundation of customer service, quality craftsmanship, as well as care and concern for CHD employees. CHD has over 40 years of experience in the insurance restoration industry, and the team has always emphasized the importance of conducting business with extreme honesty and a passion to ensure every job is approached with the best interests of the client and the community in mind.

“We have always considered it a privilege to be invited into someone’s home or place of business and we respect it as though we are guests,” says Forrest Cousino, chairman and founder of CHD. “It’s the way we run our business because we feel it deserves that level of respect and we act appropriately.”

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"We called our insurance agent and she called Cousino Harris right away."

We got a phone call in Mexico that our house had flooded and frozen and thawed again and was a mess. We called our insurance agent and she called Cousino Harris right away. They took it apart, especially the first floor and the basement, put it back together again, did a beautiful job. It was just like your're in the emergency room, and they’re gonna help you. I don’t want to go through it again, but if I have to, it will be them.

-- Spitler Testimonial

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"I wasn’t scared to be in my home anymore, and I think that Cousino Harris is the one that made that happen."

We were at an event, and a light of ours caught on fire, and we came home and the fire department was here, and the next day we called Cousino Harris and they came over and they did the immediate needs, and got us up so we could be in our house, and then a day later they had a whole team of people here cleaning up. We went away and they repaired everything, we came back and, honestly, some of the work was done better than when our builder did it. We had a direct line to the person who was in charge of our house. The biggest thing for me was that I wasn’t scared to be in my home anymore, and I think that Cousino Harris is the one that made that happen.

-- Dillin/Hardy Testimonial

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"I wouldn’t hesitate to recommend Cousino Harris."

My name is Jim Mettler, I’m the general manager of Table Forty 4 restaurant, in downtown Toledo. In July of this summer, I came in one morning to find our basement flooded with 6 ½ feet of water. A pipe had burst underneath the foundation, bringing up all kinds of mud, stone, debris…That evening I called Cousino Harris to come in and take a look at that. I left the building at 7 PM. I came back the next morning and it was though the problem had never existed. If I knew somebody else had a problem similar to ours or any kind of disaster, I wouldn’t hesitate to recommend Cousino Harris.

-- Jim Mettler, Table Forty 4

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"If this were to happen again we would not hesitate to go with Cousino Harris Disaster Kleenup."

We had extensive flooding throughout our building because of heavy rains. Cousino Harris was on the scene within 45 minutes of being called. We found them to be excellent communicators at all times letting us know what they are doing, when they are doing it, and how it would affect us. They never cut corners, when they did something it was done to completion and our building is a better place today than it was probably before the flooding. If this were to happen again we would not hesitate to go with Cousino Harris Disaster Kleenup.

-- John Fernbaugh, Woodmore Local Schools

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